Terms & Conditions
Unless specified, all products are covered with a 12 month manufacturer's warranty if the damage is due to manufacturing
defect. Warranty is not applied to commercial usage. This warranty does not cover normal wear and tear, damage arising from abnormal use or abuse and any indirect or consequential loss.
Upon receipt of full payment and the invoice, Homestar Furniture assumes that you have accepted our full terms and conditions.
Homestar Furniture reserves the right changing product prices if it is mistakenly priced or stated.
All delivery costs quoted are based on ground floor/front door basis, unless stated otherwise. It is the buyers' responsiblity to make arrangement to carry the item up stairs. Our courier company does not offer delivery to up stairs.
All deliveries will take place during normal business hours Monday -Friday 8am to 5pm
All deliveries contain valuable goods. Our couriers are contracted to produce proof of delivery. If you will not be home to accept delivery you may wish to arrange delivery to a neighbour or your office. If you are comfortable with having your order left at your front door, please indicate this in your extra delivery instructions. Please note that we take no responsibility for missing goods if you select this option.
It is the buyers' responsibility to ensure delivery address is correct at the time of dispatch. Re-direction fees may apply if goods have already been dispatched
For Non-bulky goods delivery, delivery courier courtesy call might not be available, as some of them are not issued company phone.
Homestar Furniture uses external freight services. It is the customers responsibility to track the delivery progress with the courier once items are despatched. We cannot guarantee a specific delivery date or time and take no responsibility with any delivery delay due to the couriers schedule.
Homestar Furniture reserves the right to revise the freight cost calculated by the system if there are any errors or if there was an increase in the freight costs by the courier companies.
7-days Money Back Guarantee - Refund Policy
If you are unhappy with the product (except for lighting/homewares or accessories) you are entitled to a refund providing that we are informed within 7 days of delivery. All return costs will be at the buyers' expense. Therefore the refund will be given minus the total delivery and collection costs. All items must be in the original wrappings and not assembled or part assembled in any way. A 20% restocking fee applies if goods are not returned in original condition.
Upon receipt of returned goods, we will inspect and the refund will be processed (if no problems) within 7 working days.
Custom Made Items - Refund Policy
Buyer has the responsibilities to ensure custom ordered items are what they are after. We do not offer a refund for custom ordered products due to change of mind. Cancellation of bulk orders will incur a 20% cancellation fee.
Damaged Goods - Refund Policy
It is the buyers' responsibility to inspect the goods within 48 hours of delivery. Damages must be reported upon receipt of goods and customers must adhere to the claims process, including proof of damages and arrangement of goods to be returned for inspection. Any damages/faulty claims or refunds after 48 hours of delivery will be treated as a warranty claim. Buyer must bear all delivery costs incurred in the claim process.
All items must be in the original wrappings and not assembled or part assembled in any way. A 20% restocking fee applies if goods are not returned in their original condition.
24 hr Notification Needed for Selected Items
Please note that with more fragile items or those with a gloss finish, especially Noguchi Coffee Table Glass Top, all fibreglass material, lightings etc we require a 24 hour notice period on any initial faults (eg. scratching) on the receival of goods. For more information on what products are covered under this policy please contact our showroom staff.
Warranty Terms & Conditions
Homestar Furniture warrants all goods, except for fragile items under note: 24hr notification needed, from manufacturing defects ie material and workmanship for a 12 months period. Warranty does not cover normal wear and tear,commercial use, damage arising from abnormal use, not properly maintained and being modified goods. Homestar Furniture has the ultimate discretion to obtain proof of purchase and any further information to decide on warranty outcomes.
Any claims after 48 hours will be treated as warranty claims and delivery/pickup charges apply.
Products will be repaired or replaced, depending on product circumstances and it is solely at the management discretion.
Homestar Furniture have the rights to rescind, cancel, amend, extend or end any promotional offer before its concluded.